Privacy Policy

This Privacy Policy explains how Lingua Nexus processes personal data in connection with its website, course inquiries, enrolment, and small-group language course services in Coronel, Chile. It describes the main categories of data we use, the purposes of processing, sharing practices, retention, cookies, and available rights.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where retention is no longer required, and objection or restriction in certain cases. Some requests may be limited where we must keep information for legal, contractual, or operational reasons.

Available rights may vary depending on the nature of the data and the legal basis for processing.

Requests

How to Make a Request

To exercise a privacy right, a person should submit a clear request identifying the data or activity concerned and providing enough information for us to verify the request. We may ask for additional details to protect privacy and prevent unauthorised access. If a request cannot be fully granted, we will explain the reason where required by law.

Requests are reviewed using reasonable identity checks before any disclosure or correction is made.

Data Retention

Retention of Data

We keep personal data only for as long as needed to handle inquiries, manage enrolment, deliver courses, maintain records, resolve disputes, and meet legal or operational requirements. When data is no longer needed, we delete it, anonymise it, or restrict it so that it is no longer actively used, subject to applicable law.

Retention depends on the purpose of collection and any legal or accounting obligations that apply.

Policy Updates

If we make material changes, we will update the policy text on the site and may provide an additional notice where appropriate. The revised version applies from its stated effective date. Users should review the policy periodically to stay informed about current practices.

We may revise this policy when our practices, services, or legal obligations change.

Processing category

Purposes of Processing

We use personal data to answer course inquiries, assess level and timetable fit, confirm course terms, manage enrolment, organise scheduled lessons, coordinate guided practice, review progress, process payments, maintain records, operate the website, and meet legal or administrative obligations. We may also use limited technical data to secure the site, prevent misuse, and improve basic functionality.

We limit processing to purposes connected with course administration and site operation.

Third-party sharing

Service Providers and Staff

We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record management, and similar operational functions. We may also share information with instructors or administrative personnel who need it to organise classes, level screening, timetable matching, and course progress review. These recipients are expected to handle data under appropriate confidentiality and security obligations.

Operational recipients are expected to use data only for the services they provide to us.

Disclosure framework

Legal Disclosure

We may share personal data where disclosure is necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the establishment, exercise, or defence of legal claims. Any disclosure is limited to what is reasonably necessary for the relevant purpose.

We disclose information to public authorities only when a lawful basis requires or permits it.

01 · Collection

Data We Collect

We may process identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, payment-related information, attendance and progress notes, and technical data such as device and browser information. Where users submit messages or materials for course coordination, we process the content of those communications as needed to manage the request.

The categories of data collected depend on how users interact with the site, inquiry forms, and course enrolment steps.

02 · Sources

Sources of Data

We collect personal data from forms, messages, booking requests, centre visits, and other communications with Lingua Nexus. We also receive information from browser interactions, cookies, and similar technologies, and we may create internal records from course administration, scheduling, and progress review activities.

Most data comes directly from users, while some technical data is generated automatically during site use.

03 · Cookies

Types of Cookies

Our site may use essential cookies to support page functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose. We do not use cookies to collect more information than is reasonably needed for operation and improvement of the site.

We use cookies only for limited operational and measurement purposes.

04 · Controls

Cookie Controls

We use standard browser and device controls to support site operation and basic analytics. Users may block or delete cookies through their browser settings, and may also limit certain tracking technologies where the browser or device permits. If cookies are disabled, some features may not work as intended.

Cookie settings can usually be adjusted in the browser, although some site functions may be affected.